What we think about when we're working for you...
 
STEPS
PROCESS
METHODS
OUTPUTS
 
Step 1
Consulting
Discuss ideas

Determine audience,
purpose, and
message
Engage in a consulting
conversation
Next steps
Project plan
Outline
Greater clarity
Step 2
Planning
&
Research
Seek best practices

Develop
methodology for
discovery

Gather facts, figures,
and anecdotes

Determine objectives
and preferred
outcomes
Conduct web & data base
searches

Review census data
& public records

Seek information at public
& university libraries

Conduct literature
& periodical reviews

Interview stakeholders
& other interested parties

Engage small groups in
discussion
A process that moves an
idea toward reality

A set of data or information
that support the message

Graphics, charts, tables, and
spreadsheets that stand
alone or serve the story to
be told

Buy-in from partners,
co-workers, vendors, and/or
other stakeholders

An opportunity to vet
multiple viewpoints and
possible outcomes

An implementable plan to
meet agreed upon objectives
Step 3
Writing
&
Editing
Determine the most
meaningful way to
document and
communicate your
message or process
Write it
Rewrite it
Rewrite it again

Writing Services
Step 4
Project
Fulfillment
Complete delivery as
requested via print or
electronic media
Email
FTP
Snail mail
Next day
Courier
A well written document that
answers a question,
details a process,
summarizes information,
and/or
tells “your story”
 
After an initial consultation we might agree that your project only requires a few of the steps
below depending on your preferred set of outputs (deliverables). This matrix is simply a
framework for approaching our work.
work matrix